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At İletişim Yazılım, “Communication” forms the base of our customer oriented approach.
We follow the suggestions, demands, satisfaction and dissatisfaction of our customers in approach of handling easily, carefully and privacy, evaluating conform to legal conditions and customer expectations, that the required improvements and controls are done continuously to prevent recurrence, that the advises and demands of our customers are an opportunity for our organization and with the awareness that we exist for and by the agency of our customers.

Transparency is the main principle in our relations with our customers and of our policy by informing our customers as soon as possible about the results in concern of the suggestions, demands, satisfaction and dissatisfaction messages of our customers and to ensure that our employees act also and always in this awareness.

Our Team

Knows that this institution exists for customers and because of customers.
Knows that this institution exists for customers and because of customers.
Attaches importance to fully and timely informing customers.
Attaches importance to fully and timely informing customers.
Serves by adhering to the
Serves by adhering to the "Confidentiality of Customer Information" principle.
Demonstrates that it values customers' expectations.
Demonstrates that it values customers' expectations.
Pays attention to the clarity and understandability of information.
Pays attention to the clarity and understandability of information.
Aims to establish a long-term, fair and mutually beneficial relationship with its customers.
Aims to establish a long-term, fair and mutually beneficial relationship with its customers.
Strives to know the customers, understand their characteristics, needs and expectations.
Strives to know the customers, understand their characteristics, needs and expectations.
Fully and timely evaluates customer complaints and provides the necessary information.
Fully and timely evaluates customer complaints and provides the necessary information.
It strives to provide quality service not only during the sale of products and services, but throughout the entire relationship of the customer with İLETİŞİM YAZILIM.
It strives to provide quality service not only during the sale of products and services, but throughout the entire relationship of the customer with İLETİŞİM YAZILIM.
It deals with the problems of customers and provides the necessary support for the solution.
It deals with the problems of customers and provides the necessary support for the solution.
It gives its customers promises that it can keep, and establishes honest and open communication.
It gives its customers promises that it can keep, and establishes honest and open communication.
Customer Satisfaction